Retent AI, LLC
These Terms of Service and Advertising and Cookie Policy (the "Terms") govern your use of retent-ai.com and any other website, page, or online service we operate that links to these Terms (together, the "Site"). The Site is operated by Retent AI, LLC ("Retent", "we", "us"). By visiting or using the Site you agree to these Terms and to our Privacy Policy, which is part of this agreement. If you do not agree, please do not use the Site.
We may change these Terms from time to time. When a change is material, we will post a notice on the Site or, where we have your email address, let you know by email, and we will update the date at the top of this page. Your continued use of the Site after a change means you accept the revised Terms.
Services we provide to clients are governed by a separate written agreement. If anything in these Terms conflicts with a signed client agreement, the client agreement controls.
The Site is intended for business audiences. You must be at least 18 years old to use it. If you use the Site on behalf of a company, you represent that you have the authority to bind that company to these Terms.
You may use the Site for lawful purposes and in a way that does not interfere with its operation or with anyone else's use of it. You agree not to:
If you email us or book a discovery sprint, we use your contact details to respond to you. Where permitted, we may also send you occasional emails about our work and point of view; every marketing email we send includes a way to unsubscribe. Our emails may include small tracking images and tagged links that tell us whether an email was opened and which links were clicked. You can prevent this by turning off image loading in your email program or by unsubscribing.
The Site's text, graphics, articles, frameworks, and design are owned by Retent AI, LLC or used with permission, and are protected by copyright, trademark, and other laws. You may read, link to, and quote brief excerpts of our articles with attribution. Any other reproduction, republication, or commercial use requires our written permission.
Retent, Retent AI, and the Retent mark are trademarks of Retent AI, LLC. Other names and marks on the Site belong to their respective owners, and their appearance does not imply endorsement.
If you send us ideas, suggestions, or feedback about the Site or our services, you agree that we may use them without restriction or compensation to you.
Articles and other content on the Site express our point of view and are provided for general information. They are not legal, financial, tax, or other professional advice, and reading them does not create a client relationship. Decisions you make based on the Site are your own.
What we use. We and the third parties we work with use cookies, pixels (also called web beacons), local storage, and similar technologies on the Site (together, "tracking technologies"). A cookie is a small file placed on your browser or device when you visit a website. Some are set by us; others are set by the analytics, advertising, and social media platforms we work with. Those third parties may collect information about your visits to this Site and to other websites over time, and may combine it with other information they hold about you.
Why we use them. We use tracking technologies to:
Your choices on this Site. When you first visit our home page, a notice lets you accept tracking technologies or choose "Do not sell or share my personal information." Choosing the latter turns off the advertising and social media tracking technologies that would share your information for cross-context behavioral advertising. You can change your choice at any time using the "Do not sell or share my personal information" link in the footer of our home page. Your choice is stored in your browser, so it applies only to the browser and device you are using, and clearing your browser data will clear it.
Global Privacy Control. We honor the Global Privacy Control (GPC) signal. If your browser or a browser extension sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information for that browser, whether or not you have used the notice. Some browsers also offer an older "Do Not Track" setting. There is no accepted standard for how websites should respond to it, and we do not respond to Do Not Track signals.
Browser settings. Most browsers let you block or delete cookies through their settings, and your browser's help pages explain how. If you block cookies, some features of the Site may not work as intended. Blocking cookies does not stop every form of tracking described here, such as server logs or tracking images in email.
Opting out of interest-based advertising more broadly. Many advertising companies take part in self-regulatory programs that let you opt out of interest-based advertising across participating companies. You can use the Digital Advertising Alliance's tool at optout.aboutads.info and the Network Advertising Initiative's tool at optout.networkadvertising.org. Opting out does not mean you will stop seeing ads; it means the ads you see will be less tailored to you. These choices are also browser- and device-specific and are usually stored in a cookie, so they are lost if you clear your cookies.
More detail about the personal information we collect and how we use it is in our Privacy Policy.
The Site may link to or embed content from third-party websites and services, including social media platforms and the AI platforms we write about. We do not control them and are not responsible for their content, availability, or privacy practices. Your use of them is governed by their own terms.
The Site is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Site will be uninterrupted, error free, secure, or free of harmful components, or that any content on it is accurate or current.
To the fullest extent permitted by law, Retent AI, LLC and its members, managers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, arising out of or related to your use of or inability to use the Site, even if we have been advised of the possibility of such damages. Our total liability for any claim relating to the Site will not exceed one hundred US dollars. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
You agree to indemnify and hold harmless Retent AI, LLC and its members, managers, employees, and contractors from any claims, losses, and expenses, including reasonable attorneys' fees, arising out of your misuse of the Site or your violation of these Terms.
These Terms are governed by the laws of the State of California, without regard to its conflict of law rules. If a dispute arises, you agree to contact us first and give us thirty days to try to resolve it informally. Any dispute relating to the Site that is not resolved informally will be brought in the state or federal courts located in San Francisco County, California, and you consent to their jurisdiction.
These Terms, together with the Privacy Policy, are the entire agreement between you and Retent about your use of the Site. If any part of these Terms is found unenforceable, the rest remains in effect. Our not enforcing a part of these Terms is not a waiver of our right to do so later. You may not assign these Terms; we may assign them to a successor to our business.
Questions about these Terms, or about cookies and advertising on the Site, can be sent to Retent AI, LLC, San Francisco, California, at john@retent-ai.com.